SHIPPING
This information applies to Cabianca Surfboards produced and shipped from our factory in Zarautz, Spain (Basque Country Surf Company).
VAT (value added tax) is not charged for orders placed outside the EU, therefore prices quoted will vary depending on your shipping destination. Customers ordering surfboards/accessories from outside the EU will pay a VAT-free export price equivalent to a 21% discount, but expect to pay import duty according to your country’s standard rates.
COUNTRIES AND PRICES
Shipping prices within the European Union
Shipping prices are quoted for surfboards up to 7ft in length
The flat rate of 50 Euros applies to shipments within the mainland European Union and Ireland.
Exclusions: Shipping does not include outlying islands such as Sardinia, Corsica, Azores, Cyprus, the Canary Islands, Balearic Islands, Malta, and others.
For shipping to excluded regions or islands, please contact us for a custom quote.
| Destination | 1-5 surfboards |
|---|---|
| Mainland EU countries + Ireland | 50 Euros |
Shipping prices outside of the EU
Shipping prices are quoted for boards up to 5’11 x 19 3/4, special size fits boards until 6’2 x 20
To calculate the combined total of surfboard/accessories + shipping price to your non-EU country, first deduct 21% from the list price of your surfboard/accessories and then add the shipping price you see listed below, which is already excluding VAT.
| 1 surfboard | 1 board special size | 2 surfboards | |
|---|---|---|---|
| Canary Islands | 60 Euros | 60 Euros | 60 Euros |
| Hong Kong | 185 Euros | 305 Euros | 375 Euros |
| Norway | 100 Euros | 120 Euros | 125 Euros |
| New Zealand | 185 Euros | order with Surfboard Empire | order with Surfboard Empire |
| Switzerland | 100 Euros | 120 Euros | 125 Euros |
| UK | 70 Euros | 105 Euros | 80 Euros |
| USA | 130 Euros | 385 Euros | 345 Euros |
If your country is missing or you want to order a longer board: Send us an email!
DELIVERY TIMES
Central Europe 2-4 workdays, Canary Islands 1-2 weeks, Eastern Europe 4-7 workdays, overseas 5-10 workdays
Surfboards ordered from our existing inventory will be shipped within 24 hours (on workdays) of receiving your order. Custom surfboards are shipped within 24 hours of completion (check production timing with us).
Customers are responsible for paying any freight charges incurred by refused shipments and unclaimed goods. BCSC will make every effort to deliver on time; however, BCSC cannot be held accountable for any late deliveries due to couriers, customs, or other circumstances beyond our control.
PACKAGING
Over the past few years, we have gained valuable insights into packaging and transport. We have stopped using bubble wrap plastic for two main reasons: a) for the sake of our planet, and b) because it does not effectively protect the boards. What truly safeguards our boards is a sturdy cardboard box with additional cardboard around the rails. The only plastic we use is a piece of polyethylene foam, which protects the nose and tail from impacts during transport. Unfortunately, transport companies often overlook the ‘FRAGILE’ sticker.
ESSENTIAL WARRANTY INFORMATION
For shipments within the European Union (by truck overland)
We have discontinued insuring smaller shipments within Europe because insurance companies often find reasons not to pay out. However, 99% of our boards arrive in perfect condition! In the rare event that one of your boards arrives with a ding, we aim to provide a quick solution.
Even if the external packaging appears intact, your surfboards may have been damaged in transit. You have two options:
1. If the ding is small and you prefer to repair it and keep the board(s), we will cover the repair costs.
2. If the ding is larger or you prefer not to keep the board(s), we have an agreement with the transport company to return the board(s) to us for free. To ensure this happens, it is extremely important to inspect the box upon delivery. If you notice any damage, ask the driver to note it – otherwise, we lose the chance to take the board(s) back!
In case of damage, please take photos of the damaged board(s) as well as the external and internal packaging, and send them to us immediately.
For shipments outside of the European Union (by airplane)
Even if the external packaging appears intact, your surfboard may have been damaged in transit.
You must open the box and check the board’s condition before signing the delivery note. If the product is found to be damaged after the courier has left, we can’t claim insurance.
If the courier will not wait while you examine the board for damage, instruct them to make this note: “GOODS PENDING TO BE CHECKED.”
This gives us 24 hours to make a claim: please report the case immediately.
In the event of a damage claim, please take photos of both the board damage AND the external and internal state of the packaging. Keep all the original packaging until the courier returns to check the damage and/or until the claim is resolved.
THANK YOU!
TRACKING
For shipments outside the European Union, you will automatically receive a tracking number sent to your email. For orders within the European Union, we have to send the tracking link manually, which may occasionally be overlooked. Please feel free to send us a reminder if you would like to track the status of your order!
INTERNATIONAL BUYERS PLEASE NOTE
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.Please check with your country’s customs office to determine what these additional costs will be prior to making a purchase.