SHIPPING

Cabianca Surfboards are produced and shipped worldwide from our factory in Zarautz, Spain (Basque Country Surf Company S.L.).
Only exception: Boards for Brazil are made in Brazil! See Cabianca in Brazil

 

VAT (value added tax) is not charged for orders placed outside the EU, therefore prices quoted will vary depending on your shipping destination.
Customers ordering surfboards/accessories from outside the EU will pay a VAT-free export price equivalent to a 21% discount, but expect to pay import duty according to your country’s standard rates.

 

COUNTRIES AND PRICES

Shipping prices are quoted for boards up to 6’4.

Shipping prices within the EU

1 surfboard 2 surfboards 3 surfboards 4-5 surfboards
Spain (except Canaries, Ceuta and Melilla) FREE FREE FREE FREE
Metropolitan France FREE FREE FREE FREE
Portugal FREE FREE FREE FREE
All remaining EU countries* 40 Euros 50 Euros 60 Euros 70 Euros
Cyprus 130 Euros 160 Euros 200 Euros 380 Euros

*Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, United Kingdom (UK)

 

Shipping prices outside of the EU
To calculate the combined total of surfboard/accessories + shipping price to your non-EU country, first deduct 21% from the list price of your surfboard/accessories and then add the shipping price you see listed below, which is already excluding VAT.

1 surfboard 2 surfboards 3 surfboards 4-5 surfboards
Andorra 93 Euros 125 Euros 185 Euros 195 Euros
Argentina 184 Euros 275 Euros 431 Euros 475 Euros
Australia 169 Euros 286 Euros 448 Euros 489 Euros
Canada 130 Euros 247 Euros 358 Euros 390 Euros
Canary Islands 60 Euros 60 Euros 70 Euros 70 Euros
Ceuta / Melilla 75 Euros 120 Euros 175 Euros 185 Euros
Chile 245 Euros 275 Euros 431 Euros 475 Euros
Costa Rica 245 Euros 275 Euros 431 Euros 475 Euros
Dominican Republic 216 Euros 297 Euros 475 Euros 485 Euros
Ecuador 184 Euros 275 Euros 431 Euros 475 Euros
El Salvador 245 Euros 275 Euros 431 Euros 475 Euros
Fiji 216 Euros 297 Euros 475 Euros 495 Euros
Indonesia 165 Euros 290 Euros 448 Euros 489 Euros
Israel 189 Euros 280 Euros 440 Euros 485 Euros
Japan 165 Euros 290 Euros 448 Euros 489 Euros
Liechtenstein 78 Euros 90 Euros 140 Euros 150 Euros
Maldives 216 Euros 297 Euros 475 Euros 499 Euros
Mexico 169 Euros 275 Euros 431 Euros 475 Euros
Monaco 89 Euros 99 Euros 185 Euros 190 Euros
Morocco 165 Euros 219 Euros 448 Euros 489 Euros
New Zealand 169 Euros 286 Euros 448 Euros 489 Euros
Nicaragua 245 Euros 275 Euros 431 Euros 475 Euros
Norway 67 Euros 91 Euros 146 Euros 156 Euros
Panama 245 Euros 275 Euros 431 Euros 475 Euros
Paraguay 245 Euros 275 Euros 431 Euros 475 Euros
Peru 245 Euros 275 Euros 431 Euros 475 Euros
Philippines 141 Euros 297 Euros 475 Euros 490 Euros
Senegal 216 Euros 297 Euros 475 Euros 499 Euros
Seychelles 216 Euros 297 Euros 475 Euros 499 Euros
South Africa 216 Euros 297 Euros 475 Euros 489 Euros
Sri Lanka 165 Euros 297 Euros 475 Euros 499 Euros
Switzerland 67 Euros 91 Euros 146 Euros 156 Euros
Taiwan 165 Euros 275 Euros 430 Euros 475 Euros
Turkey 165 Euros 198 Euros 299 Euros 310 Euros
USA 130 Euros 247 Euros 358 Euros 390 Euros
Uruguay 245 Euros 275 Euros 431 Euros 475 Euros

Your country is missing or you want to order a longer board: Send us an email!

 

DELIVERY TIMES

Central Europe 2-4 days, Eastern Europe 4-7 days, overseas 5-10 days (workdays)

Surfboards ordered from our existing inventory will be shipped within 24 hours (workdays) of receiving your order. Custom surfboards are shipped within 24 hours of completion (2-6 weeks).

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. BCSC will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment. BCSC cannot be held accountable for any late deliveries due to couriers or other circumstances beyond our control.

 

INSURANCE

All surfboards will be carefully wrapped at a high standard of protection that we deem acceptable.
BCSC are NOT held accountable for damaged products during shipments. We can offer insurance on shipping. Full insurance for 1% of the surfboard value – please contact us at info@basquecountrysurf.com if you want to add this option.

What to do if you received damaged goods.
We apologize if you have received damaged goods. We do all we can to keep your deliveries safe and secure but if something has gone wrong, we will help:
If the parcels outer packaging is damaged you can either take or refuse the parcel. In any case inform the courier or us right away, take pictures and keep all original packaging.
If the parcels outer packaging is not damaged, but the content of shipment is damaged, we also need to be informed right away. Add to the application pictures with both external and internal state of the shipment and keep all the original packaging until the courier came to check the damage or until the claim is solved. Thank you.

 

TRACKING

When your order is shipped you will be sent an E-mail confirmation. This will include an order number which can be used when enquiring about your order status.

 

INTERNATIONAL BUYERS PLEASE NOTE

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.